Hotel Housekeeping Supervisor

Kinseth Hospitality•Ankeny, IA

5d•Onsite

About The Position

Directs hotel housekeeping program to ensure clean, orderly, and attractive conditions of property by performing the following duties personally or through delegating to departmental staff. Establishes standards and procedures for work of hotel housekeeping and laundry staff including safety, usage of chemicals, cleaning, storage etc. Plans work schedules to ensure adequate service and within budgeted labor guidelines. Monitors chemical systems and usage of the laundry and cleaning procedures to ensure cost control. Maintains MSDS sheets and educates staff on safety protocols. Inspects hotel guestrooms daily, may assist in cleaning guestrooms, or doing laundry as needed. Ensures proper storage and security of housekeeping room keys. Communicates regularly with Front Desk on status of room inventory and updates front desk system. Ensures guest satisfaction through quick attention to questions, concerns or problems. Inspects and evaluates physical condition of property. Examines carpets, drapes and furniture for stains, damage, or wear. Plans for carpet shampooing, turning of mattresses and spring/fall extensive cleaning. Submits to management recommendations for hotel painting, repairs, furnishings, relocation of equipment, and reallocation of space. Inventories and purchases supplies and equipment per purchasing guidelines and budget. Investigates new and improved cleaning instruments and methods. Inventories, secures and manages guest lost and found. Deep cleaning scheduling and inspection. Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Requirements

Must be able to stand, walk, talk and hear.
Must be able to use hands to handle, grasp or type and stoop, kneel, crouch, bend or twist.
Must be able to reach with hands and arms.
Must be able to climb or balance.
Must be able to smell.
Must be able to push, pull or lift over 10 pounds.
Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Must have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Establishes standards and procedures for work of hotel housekeeping and laundry staff including safety, usage of chemicals, cleaning, storage etc.
Plans work schedules to ensure adequate service and within budgeted labor guidelines.
Monitors chemical systems and usage of the laundry and cleaning procedures to ensure cost control.
Maintains MSDS sheets and educates staff on safety protocols.
Inspects hotel guestrooms daily, may assist in cleaning guestrooms, or doing laundry as needed.
Ensures proper storage and security of housekeeping room keys.
Communicates regularly with Front Desk on status of room inventory and updates front desk system.
Ensures guest satisfaction through quick attention to questions, concerns or problems.
Inspects and evaluates physical condition of property.
Examines carpets, drapes and furniture for stains, damage, or wear.
Plans for carpet shampooing, turning of mattresses and spring/fall extensive cleaning.
Submits to management recommendations for hotel painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Inventories and purchases supplies and equipment per purchasing guidelines and budget.
Investigates new and improved cleaning instruments and methods.
Inventories, secures and manages guest lost and found.
Deep cleaning scheduling and inspection.
Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards.
Maintains a professional image and reports to work as scheduled.
Directly supervises 10-30 employees in the Housekeeping Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.