Hotel Housekeeping Inspector

Hampton Inn & Suites Port St. Lucie•Port Saint Lucie, FL

2d•Onsite

About The Position

The Hotel Housekeeping Inspector is responsible for monitoring and maintaining the cleanliness of guest rooms, public areas, and back-of-house spaces. This role involves enforcing cleanliness standards, managing guest services, ensuring compliance with franchise inspections, and assisting with operational management of the housekeeping department. The inspector also plays a role in safety, security, compliance, and human resources functions, including staff scheduling and training.

Requirements

High school graduate or equivalent required.
Three years’ experience as Housekeeping Supervisor or Inspector is required.
Knowledge of budgeting, forecasting, staffing, scheduling.
Ability to supervise/manage and knowledge of management responsibilities to hotel and to employees.
Ability to order and receive supplies and maintain adequate inventory levels.
Ability to communicate effectively with members of other hotel departments.
Requires familiarity with applicable franchise standards and procedures.

Nice To Haves

Cross trained in all back of house positions.
Participates in the MOD Program including, but not limited to, being available to cover back of house shifts during a call offs as needed.

Responsibilities

Monitors and maintains the level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.
Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
Provides courteous guest service and responds promptly to guest questions, complaints or requests.
Ensures quality services are rendered in meeting guests' needs and that good guest relations are enhanced.
Works with other department heads to resolve guest complaints.
Maintains the property within the standards of the applicable franchise inspection system.
Communicates with other department heads to resolve deficiencies and repair items.
Cross trained in all back of house positions.
Manages back of house according to established company procedures.
Compiles and reports accurate guest-room status to Front Office throughout the day as well as at the end of the day.
Communicates any discrepancies in room status and ensures that corrective action is taken.
Communicates with other department heads to resolve deficiencies and repair items same day to ensure rooms are not left out of order whenever possible.
Performs special assignments and projects as requested.
Participates in the MOD Program including, but not limited to, being available to cover back of house shifts during a call offs as needed.
Maintains room quality and amenities based on hotel objectives and policy and procedures.
Inspect all guestrooms each day to ensure the quality and integrity of the room when Executive Housekeeper is off.
Complete inspection and close out of each back of house employee’s work area to ensure all tasks were completed on said employee’s checklist before employee clocks out.
If occupancy is under 50 rooms, will complete assigned tasks as well as complete deep cleans, clean guestrooms or other tasks to offset any potential downtime.
Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations.
Knows local health and safety codes and regulations that apply to the hotel.
Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc.
Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in the same.
Assists with schedules back of house staff according to forecasted occupancy and makes adjustments daily as occupancy changes as needed.
Assists in training and development of all housekeeping and laundry staff.
Performs other related and unrelated tasks as assigned by management.