Hotel Housekeeping Assistant Shift Manager

PENN Entertainment•Tunica Resorts, MS

12h•Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures that guest rooms are well maintained and in proper repair. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins. Maintains adequate inventory of all supplies. Ensures that linen and supplies are tracked and accounted for daily. Monitors and maintains level of cleanliness in rooms. Expedites and oversees special requests from the Front Desk. Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms. Responsible for the housekeeping operation of a designated shift in the absence of the Shift Manager. Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met. Reports all maintenance problems and assures protection of all hotel property for possible damage. Responsible for maintaining designated par levels for linens and all supplies in all store rooms.

Requirements

Must be at least 21 years of age.
Associate’s Degree (A.A.) in a related field; or one to three years related experience and/or training; or equivalent combination of education and experience.
Ability to write reports, business correspondence, and procedure manuals.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must be able to perform the physical job duties of all Housekeeping cast members in times of emergencies.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be able to operate all Hotel Housekeeping equipment, including, but not limited to: vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
Must be well organized and have strong communication skills.
Knowledge of all safety and health standards set by OSHA and local Health Department.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Supervising staff and the overall daily management of a designated shift.
Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
Adhering to scheduling and coordinating with manager any scheduling concerns, with attention to guest satisfaction.
Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Ensuring that guest rooms are well maintained and in proper repair.
Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Overseeing daily cleaning of occupied rooms and preparation of rooms for new check-ins.
Maintaining adequate inventory of all supplies.
Ensuring that linen and supplies are tracked and accounted for daily.
Monitoring and maintaining level of cleanliness in rooms.
Expediting and overseeing special requests from the Front Desk.
Monitoring, maintaining, and making recommendations on level of cleanliness in hotel rooms.
Responsible for the housekeeping operation of a designated shift in the absence of the Shift Manager.
Inspecting all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.
Reporting all maintenance problems and assuring protection of all hotel property for possible damage.
Maintaining designated par levels for linens and all supplies in all store rooms.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluating team members within department and delivering constructive feedback to employees in regards to performance.
Providing recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Managing work procedures and expediting workflow.
Providing recommendation for employee performance (disciplining, coaching, and counseling).