Full-Time Hotel Housekeeper

MCR Hotels•Rogers, AR

1d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. This role requires a "Can-Do Attitude" and a willingness to learn, with the ability to follow established guidelines and procedures. The Housekeeper must be able to handle stressful, high-pressure situations effectively, with strong listening and communication skills to resolve guest and co-worker concerns. A desire to serve all guests is essential. The role requires the ability to work a varied schedule, including evenings, nights, weekends, and holidays, and to arrive on time for all scheduled shifts.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Stooping: Bending body downward and forward by bending spine at waist.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Kneeling: Bending legs at knee to come to rest on one or both knees.
Crawling: Moving about on hands and knees or hands and feet.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile, using their names whenever possible.
Contribute to great guest satisfaction scores and handle challenging guest situations with hospitality and a sense of urgency.
Maintain knowledge of all features of the hotel facility and amenities, and be aware of all groups and events at the hotel.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed, ensuring the hotel is well-organized and safe.
Complete all operational checklists accurately and at the designated times.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Demonstrate a "Can Do Attitude" and willingness to stretch beyond traditional role to meet business and guest needs.
Collaborate with all Team Members to create a welcoming environment for guests and an effective, positive workplace.
Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, and folding/assisting with dirty linen in the laundry room.
Thoroughly clean and restock the required number of guest rooms as assigned per shift.
Perform additional cleaning projects as assigned by direct supervisor in storage rooms, public spaces, guest laundry, and room deep cleaning activities.