Hotel Housekeeper
Hotel Mission de Oro•Santa Nella Village, CA
•Onsite
About The Position
The housekeeping's mission is to create a clean and luxurious experience by keeping the Hotel organized so that it has a good presentation. Continuously raising the level of the guest's experience and exceed the expectations.
Requirements
- knowledge of cleaning and sanitation products, techniques and methods
- knowledge of cleaning sensitive materials
- working knowledge of operating cleaning equipment
- physical stamina and mobility including ability to reach, kneel and bend
- ability to lift, push and pull required load (usually about 50lbs)
- good communication skills including the ability to listen carefully and ask the right questions to gain clarification
- attention to detail
- customer focus
- reliability
- listening skills
- adaptability
- planning and organizing
- team work
- high energy levels
- integrity including honesty and high ethical standards
- reliability including good time-keeping
- high work standards including the ability to meet performance standards without supervision
Responsibilities
- maintain the cleanliness and hygiene of the guest's room and common areas
- organize work schedule from the room status list, arrivals and departures
- distribute linen, towels and room supplies using wheeled carts or by hand
- restock room supplies such as drinking glasses, soaps, shampoos, writing supplies
- replace dirty linens with clean items
- store all dirty laundry in line with company policy
- collaborate with other hotel staff members to ensure efficient operations
- check all appliances in rooms are in working order
- realign furniture and amenities according to safety protocols
- maintaining a friendly and authentic tone when taking request
- respond to calls for housekeeping problems such as spills, broken glasses
- responding to guest request promptly and fulfilling them on time
- organize and restock cart at the end of the shift
- ensure confidentiality and security of guest rooms
- follow all company safety and security procedures
- report any maintenance issues or safety hazards
- observe and report damage of hotel property
- Declining a request politely if it goes against hotel policies
- distribute supplies to room as needed per request of guest, pillows, towels, blankets, rollaway, toiletry supplies, pack and play
- clean guest rooms in a timely manner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
