Hotel Housekeeper
About The Position
A hotel housekeeper is responsible for maintaining the highest standards of cleanliness, safety, and presentation across guest rooms and public areas. They ensure a welcoming, sanitary environment that directly impacts guest satisfaction, reviews, and the hotel's overall reputation. A hotel housekeeper's daily routine is physically demanding and requires high attention to detail. Primary duties are generally broken down into the following categories: Guest Room Servicing: Cleaning both occupied rooms (stay-overs) and vacant rooms for new arrivals (check-outs). This involves making beds, replacing dirty linens and towels, and dusting all surfaces. Sanitization: Thoroughly cleaning and disinfecting bathrooms, including toilets, showers, tubs, and sinks. Mopping hard floors and vacuuming carpets are also required. Replenishing Supplies: Restocking guest room amenities such as toiletries, drinking glasses, coffee, and notepads, as well as refilling housekeeping carts and floor closets. Waste Management: Emptying trash receptacles, recycling bins, and removing room service trays from the rooms. Public Area Upkeep: Maintaining high-traffic areas such as the lobby, reception desks, hallways, elevators, fitness centers, and public restrooms. This includes wiping down high-touch surfaces like elevator buttons and door handles. Reporting, Compliance, and Guest Services: Beyond cleaning, housekeepers act as the "eyes and ears" for management and interact directly with hotel guests: Maintenance Reporting: Identifying and reporting maintenance issues (broken appliances, burnt-out light bulbs, or leaky faucets) to the maintenance or management team. Lost and Found: Retrieving, logging, and turning in any personal items left behind by departing guests. Customer Service: Fulfilling guest requests for extra items like towels, pillows, or toiletries. Housekeepers must also respect "Do Not Disturb" signs, uphold guest privacy, and maintain the hotel's confidentiality standards. Room Status Updates: Communicating with the front desk to update the status of cleaned rooms (e.g., notifying them when a room is ready for check-in).
Requirements
- Physical Stamina: The ability to bend, stretch, lift heavy items (like mattresses and linen bags), and stand or walk for extended periods.
- Time Management: The capacity to clean and "turn" a quota of rooms (typically 12–20 rooms per shift) efficiently without sacrificing quality.
- Knowledge of Cleaning Standards: Familiarity with the proper use of commercial cleaning chemicals, sanitizers, and equipment to avoid property damage and ensure a safe environment.
- Interpersonal Skills: Excellent communication skills to interact courteously with guests and team members, as well as strong organizational skills.
Responsibilities
- Cleaning both occupied rooms (stay-overs) and vacant rooms for new arrivals (check-outs).
- Making beds, replacing dirty linens and towels, and dusting all surfaces.
- Thoroughly cleaning and disinfecting bathrooms, including toilets, showers, tubs, and sinks.
- Mopping hard floors and vacuuming carpets.
- Restocking guest room amenities such as toiletries, drinking glasses, coffee, and notepads.
- Refilling housekeeping carts and floor closets.
- Emptying trash receptacles, recycling bins, and removing room service trays from the rooms.
- Maintaining high-traffic areas such as the lobby, reception desks, hallways, elevators, fitness centers, and public restrooms.
- Wiping down high-touch surfaces like elevator buttons and door handles.
- Identifying and reporting maintenance issues (broken appliances, burnt-out light bulbs, or leaky faucets) to the maintenance or management team.
- Retrieving, logging, and turning in any personal items left behind by departing guests.
- Fulfilling guest requests for extra items like towels, pillows, or toiletries.
- Respecting "Do Not Disturb" signs, upholding guest privacy, and maintaining the hotel's confidentiality standards.
- Communicating with the front desk to update the status of cleaned rooms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
