Hotel Guest Services/Registration Representative

The Blennerhassett Hotel & Spa • Parkersburg, WV

6d • Onsite

About The Position

We are seeking a welcoming and personable Guest Services/Registration Representative to serve as the first point of contact for our valued guests. In this role, you'll ensure a seamless and enjoyable check-in/check-out process, provide excellent customer service, and address guests' needs with a warm, can-do attitude. Your goal will be to create a memorable experience that exceeds expectations and reflects our commitment to hospitality excellence.

Requirements

• High school diploma or equivalent; additional hospitality training or education is a plus.
• Exceptional interpersonal and communication skills.
• Friendly demeanor with a strong focus on customer satisfaction.
• Proficiency in computer systems and reservation software.
• Ability to multitask and remain organized in a fast-paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Uphold professional attire and grooming standards to represent the brand consistently and positively.

Nice To Haves

• additional hospitality training or education is a plus.

Responsibilities

• Greet guests warmly and provide prompt assistance during the check-in and check-out process.
• Accurately process reservations, payments, and guest information using our hotel's software.
• Answer inquiries about hotel services, amenities, and local attractions, providing tailored recommendations as needed.
• Resolve guest concerns or complaints professionally, ensuring a high level of satisfaction.
• Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests.
• Promote special packages or upgrades to enhance the guest experience.
• Maintain knowledge of the hotel's safety policies and procedures, addressing emergencies calmly and effectively.
• Handle phone calls and emails with professionalism and efficiency.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED