Hotel Guest Service Representative

Little Creek Casino Resort • Shelton, WA

1d • Onsite

About The Position

Are you passionate about creating a warm and welcoming atmosphere for guests? We're seeking a customer-focused individual to join our team as a Hotel Guest Services Representative. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. If you have a friendly demeanor, excellent communication skills, and a commitment to delivering exceptional service, we invite you to apply for this exciting opportunity.

Requirements

• High School Diploma or GED.
• Must be able to pass a background check.

Nice To Haves

• Prior experience within the hospitality industry preferred.

Responsibilities

• Operate cord or cordless switchboard courteously and precisely to relay incoming, outgoing, and interoffice calls.
• Maintain knowledge of all in-house services and answer guest inquiries.
• Make Resort reservations and input them into the computer as required.
• Check guests in and out efficiently and in a friendly manner.
• Make follow-up courtesy calls.
• Post guest charges and compute guest bills using Opera PMS.
• Collect payment and handle cash/credit card transactions per Little Creek Casino Resort procedures.
• Handle requests for wake-up calls.
• Develop a thorough knowledge of Resort room locations, rates, amenities, and selling strategies.
• Enroll new members in the MVP program as requested.
• Block rooms and manage special requests.
• Handle safe deposit boxes for guests per established procedures.
• Keep the lobby and desk areas clean, presentable, and well-organized.
• Perform shift start-up and end duties; make cash drops.
• Complete daily transaction journal for Income Audit; ensure all credit cards, cash, and change funds are balanced throughout each shift.

Benefits

• Explore career growth opportunities and excellent benefits.
• Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED