Hotel Guest Service Rep

Hilton Garden Inn (Kinseth Hospitality)•Iowa City, CA

3d•Onsite

About The Position

We're hiring Front Desk Agents with big energy, great people skills, and a love for keeping things moving when the lobby is buzzing. Whether it's a game-day rush or a sold-out graduation weekend, you'll be the reason guests leave saying, "That front desk team was awesome." In return, you'll get a real path to advancement, health benefits, Hilton hotel discounts for your own getaways, and coworkers who make every shift fun. The more you're available, the more you can work, and weekend warriors get first dibs on hours. To succeed here, you'll need weekend availability, an energetic personality, and the punctuality and reliability your team can count on.

Requirements

Weekend availability
Energetic personality
Punctuality and reliability

Responsibilities

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.
Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.