Hotel Guest Service Agent

Commonwealth Hotels•Beavercreek, OH

2d•Onsite

About The Position

Courtyard Dayton Beavercreek, Ohio is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent. Anticipated Hours 3:00 p.m. until 11:00 p.m. About Us: Join the team at Courtyard Dayton Beavercreek, where our newly renovated hotel offers a vibrant work environment just minutes from Wright-Patterson AFB, Wright State University, and downtown Dayton. With exciting nearby developments, including a new Dick's Outdoor complex at Fairfield Commons Mall, you will be in the heart of it all. While providing our guests with perks like on-site Starbucks coffee, made-to-order breakfast, and a new fitness room, you will be supported by a management team that has been here for over three years. We are proud of our recent Marriott Bonvoy awards and past cleanliness recognition, and we are looking for dynamic individuals to join our amazing staff. Why This Role? Working as a Courtyard Dayton Beavercreek Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

Requirements

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
Prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
A high school diploma or equivalent is typically required. Some hotels may prefer candidates with coursework or a degree in hospitality or a related field.
Applicants should have flexibility to work weekends & holidays

Responsibilities

Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Benefits

Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

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