Hotel Group Desk Coordinator (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

9d•Onsite

About The Position

The Group Desk Coordinator plays a key role in supporting group sales and hotel operations by ensuring seamless communication, accurate planning, and exceptional service delivery for contracted groups. This position acts as the central liaison between Sales, Hotel Operations, Food & Beverage, and external clients. The Group Desk Coordinator ensures that every group experiences the signature Caesars level of hospitality from initial booking through departure.

Requirements

Previous experience in hospitality, hotel operations, sales support, or event coordination preferred.
Strong organizational skills with the ability to manage multiple deadlines.
Excellent communication and interpersonal abilities.
Proficiency with hotel systems (e.g., LMS/Opera, Delphi, Salesforce, or similar) is a plus.
Ability to work in a fast-paced environment with a high level of accuracy.
Flexible schedule availability, including holidays, weekends or evenings as needed for group activity.
Must be able to maneuver in and around the hotel and casino areas.
Must be able to respond calmly in a crisis and demanding situations, particularly when the situations involve customer conflicts.
Must be able to speak, write, and understand English.
Must be able to stoop and bend, as well as maneuver up and down stairs.
Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.
Must be able to work in crowded, noisy, or otherwise stressful environments.
Must be able to work in a fast-paced environment involving constant internal and external customer contact
Must be able to work flexible hours, including holidays, weekends or evenings.
Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner.
Must be able to tolerate areas containing secondhand smoke.
Must be able to lift and carry 35 pounds.
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
Respond to visual and aural cues.
Must have manual dexterity to operate all office equipment.
Must be able to recognize and respond to individuals with questions.
Must be able to maneuver around office and property.

Nice To Haves

Previous experience in hospitality, hotel operations, sales support, or event coordination.
Proficiency with hotel systems (e.g., LMS/Opera, Delphi, Salesforce, or similar).

Responsibilities

Manage and maintain group room blocks, reservations, and rooming lists with accuracy and attention to detail.
Enter, update, and audit group information in property management and sales systems.
Manages group resumes and prepares internal communication documents as needed.
Track deposit schedules, billing arrangements, and payment deadlines to ensure compliance.
Serve as a primary point of contact for group clients for pre-arrival coordination and general inquiries.
Communicate group needs clearly to internal departments including Front Desk, Housekeeping, Security, Catering, and F&B.
Support on-site group arrivals, departures, and VIP check-ins when required.
Reconcile group pick-up, attrition, and billing details post-event.
Prepare daily, weekly, and monthly reports related to group activity, room block performance, and revenue.
Maintain organized digital and physical files for all group accounts.
Uphold Caesars Entertainment service standards and ensure a consistent, polished guest experience.
Anticipate client needs and collaborate with departments to exceed expectations.
Support problem resolution with professionalism and urgency.
Performs any other assigned duties as required or requested.