Hotel General Manager - The Loom Hotel
About The Position
The Loom Hotel, Autograph Collection, located in Providence, Rhode Island, is inspired by the city's textile heritage. This boutique hotel offers thoughtful design, elegant accommodations, and a vibrant social scene. Curators at The Loom work in a dynamic, guest-centric atmosphere where local culture and luxury hospitality merge. The Hotel General Manager serves as the Experience Leader, responsible for shaping the hotel's culture, inspiring teams, and ensuring unforgettable guest experiences. This role oversees all day-to-day operations and drives long-term strategic success, championing guest satisfaction, team engagement, financial performance, and community connection. The General Manager ensures the property embodies Coury’s commitment to innovation, service, and inspired experiences.
Requirements
- Minimum five years of experience as a Director of Operations or Hotel Manager at a large four-star or four-diamond, multi-outlet convention property.
- Proven oversight of both Food & Beverage and Rooms Division operations.
- Demonstrated success in achieving strong financial performance and exceptional guest satisfaction scores.
- Visionary leadership with a passion for hospitality and people development.
- Exceptional organizational, planning, and communication skills.
- Strong financial acumen and strategic thinking ability.
- Sales and marketing understanding to support revenue growth initiatives.
- Ability to work a flexible schedule including weekends and holidays.
Nice To Haves
- Bachelor's degree in hospitality management or related field preferred.
Responsibilities
- Foster a culture aligned with Coury Hospitality’s Experience Curator philosophy.
- Lead with a people-first mindset, creating an environment where team members feel valued, empowered, and inspired.
- Champion exceptional guest service standards, ensuring every interaction reflects the brand’s commitment to meaningful hospitality.
- Personally engage in resolving guest concerns to transform challenges into loyalty-building opportunities.
- Plan, direct, and coordinate operations across Rooms Division, Sales, Engineering, Catering & Conference Services, Third-Party Vendors, and Food & Beverage.
- Ensure alignment and synergy between departments to achieve financial and service goals.
- Monitor operational performance and adjust strategies to enhance efficiency and service quality.
- Oversee third-party vendor performance to ensure brand consistency and operational integrity.
- Partner with corporate leadership to develop and execute annual strategic goals and action plans.
- Collaborate with department leaders to align property objectives with overall company initiatives.
- Assist in developing and managing the annual operating and capital budgets.
- Drive profitability while maintaining Coury’s service and quality standards.
- Evaluate market trends, guest preferences, and competitive dynamics to position the hotel for sustained success.
- Recruit, mentor, and develop department leaders to build high-performing teams.
- Promote teamwork, accountability, and transparent communication.
- Encourage community involvement and represent the hotel as a local ambassador.
- Maintain a clean, safe, and secure environment for guests and team members.
- Lead hotel emergency response planning and safety initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
