Hotel General Manager - The Loom Hotel

Coury Hospitality•Warwick, RI

2d•Onsite

About The Position

As a Hotel General Manager, you are the Experience Leader of the property, shaping culture, inspiring teams, and transforming everyday stays into unforgettable guest journeys. This role is responsible for the overall leadership and performance of the hotel, overseeing day-to-day operations while driving long-term strategic success. The General Manager champions guest satisfaction, team engagement, financial excellence, and community connection — ensuring the property reflects Coury’s commitment to innovation, service, and inspired experiences.

Requirements

Minimum five years of experience as a Director of Operations or Hotel Manager at a large four-star or four-diamond, multi-outlet convention property.
Proven oversight of both Food & Beverage and Rooms Division operations.
Demonstrated success in achieving strong financial performance and exceptional guest satisfaction scores.
Visionary leadership with a passion for hospitality and people development.
Exceptional organizational, planning, and communication skills.
Strong financial acumen and strategic thinking ability.
Sales and marketing understanding to support revenue growth initiatives.
Ability to work a flexible schedule including weekends and holidays.

Nice To Haves

Bachelor's degree in hospitality management or related field preferred.

Responsibilities

Foster a culture aligned with Coury Hospitality’s Experience Curator philosophy.
Lead with a people-first mindset, creating an environment where team members feel valued, empowered, and inspired.
Champion exceptional guest service standards, ensuring every interaction reflects the brand’s commitment to meaningful hospitality.
Personally engage in resolving guest concerns to transform challenges into loyalty-building opportunities.
Plan, direct, and coordinate operations across Rooms Division, Sales, Engineering, Catering & Conference Services, Third-Party Vendors, and Food & Beverage.
Ensure alignment and synergy between departments to achieve financial and service goals.
Monitor operational performance and adjust strategies to enhance efficiency and service quality.
Oversee third-party vendor performance to ensure brand consistency and operational integrity.
Partner with corporate leadership to develop and execute annual strategic goals and action plans.
Collaborate with department leaders to align property objectives with overall company initiatives.
Assist in developing and managing the annual operating and capital budgets.
Drive profitability while maintaining Coury’s service and quality standards.
Evaluate market trends, guest preferences, and competitive dynamics to position the hotel for sustained success.
Recruit, mentor, and develop department leaders to build high-performing teams.
Promote teamwork, accountability, and transparent communication.
Encourage community involvement and represent the hotel as a local ambassador.
Maintain a clean, safe, and secure environment for guests and team members.
Lead hotel emergency response planning and safety initiatives.