Hotel General Manager - Avid Madison - Huntsville West, AL

Avid Hotel By IHG•Madison, AL

1d•$60,000 - $65,000•Onsite

About The Position

Shivaay Group LLC is seeking an experienced leader to represent our corporation for the General Management position. We are looking for a strong and bright individual with a unique personality who possesses excellent communication and guest services skills, as well as great leadership to build a phenomenal team. We provide great opportunities in the hospitality industry with chances to advance from within the company. As a General Manager, you will be required to know all departments throughout the hotel to better guide the staff in their day-to-day duties. This position is considered a valuable part of our growth in this industry. You will be fully accountable for all departments and staff. You will have access to personal and confidential information that is considered private and secure and expected to uphold all policies of the company.

Requirements

Must be authorized to work in the US.
Must have reliable transportation.
Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience
Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority
Minimum 2 years’ experience in Customer Service Management
Willing to work on weekends and holidays.
Willing to do heavy lifting.
Must be willing to go under background check.

Nice To Haves

Bilingual or Multilingual skills (if applicable) are a plus
Additional hotel experience is a plus.

Responsibilities

Overseeing all training, disciplinary actions, coaching, scheduling, and team progress.
Assisting the General Manager with all action items, guest scores, team morale, sales, and any additional items needed.
Looking for someone who is ready to learn, take action, and give their full effort; while working to progress in the company.
Must have fantastic guest relation skills, quickness to respond and resolve issues under pressure, and be able to make smart and strategic decisions when necessary.
Will assist in interviewing, hiring, and termination processes.
Overseeing all staff and ensuring all brand standards and company policies are being upheld.
Required to be available 24/7 on call. Shifts will vary depending on what is best suited to the hotel, a lack of staff or shifts needing covered.
Excellent communication Skills are necessary.
All Management is to remain unbiased and indifferent in all scenarios and situations that may arise.
Assist guest in any needs or requests they have.
Knowledge of the front desk operating system or willing to train.
Manage and assist staff.
Greeting guest in a friendly and professional manner.
May be required to stand for long periods of time while monitoring your work area.
You will be self-empowered to resolve Guest issues and complaints in a timely manner.
Property walks as needed.
You will be required to oversee the entire structure, maintenance, upkeep of the property, and maintain it to the brand and corporates expectations.
You will be responsible for all orders, payroll, expenses, and aligning them to stay within a reasonable budget.
Must participate and make sound decisions on revenue strategy, including: sales, corporate accounts, groups, and just day to day revenue comparison and decisions.