Hotel General Manager (55757)

Providence Hospitality Group•Bellingham, WA

1d•Onsite

About The Position

The Four Points by Sheraton, Bellingham, is proudly managed by Providence Hospitality Partners. We are based in Denver, Colorado, and were founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance. POSITION REQUIRES PREVIOUS FULL SERVICE HOTEL BRAND EXPERIENCE SUMMARY: The General Manager is responsible for directing and coordinating activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. The hotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively. The General Manager is directly responsible for meeting brand standards, guest experience, total revenue, gross operating profit, hotel positioning in marketing and revenue management, community relations, and associate experience.

Requirements

Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist employees in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
Demonstrated ability to lead and motivate employees with confidence in work processes and goals
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guests
Demonstrated ability to work well with cross-functional groups
Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
Bachelor's degree required or equivalent experience
Five years of previous General Manager experience at a hotel
Marriott brand management experience preferred

Responsibilities

Plans, develops and implements organization policies and goals
Ensures adherence to all Marriott brand standards and system requirements
Preparation of and achievement of budget
Managing owner expectations and communications
Coordinates activities of departments within the hotel to ensure operational efficiency
Directs and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industry
Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
Directs preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implemented
Promotes hotel within local associations
Performs other related duties as assigned by management