Hotel General Manager
About The Position
Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel General Manager at the DoubleTree by Hilton Madison East. The DoubleTree by Hilton Madison East is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
Requirements
- College degree or at least five years of related work experience in business management, hospitality or related field
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
Responsibilities
- Lead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property.
- Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments.
- Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management.
- Foster an inclusive, fun, and safe workplace culture that supports team development and engagement.
- Deliver exceptional guest service and set high service expectations for the entire team.
- Maintain strong community and guest relationships to promote loyalty and satisfaction.
- Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols.
- Prepare and implement the annual operating budget, revenue plan, and sales strategy.
- Lead all property-level sales and revenue management efforts, including forecasting and budget reporting.
- Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports.
Benefits
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
- Health Savings Account
- Structured bonus program
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
501-1,000 employees
