Hotel General Manager

Cusa • Woodstock, GA

2d • Onsite

About The Position

CUSA, LLC, a leading hotel management company, is seeking a Hotel General Manager for the Holiday Inn Express Woodstock. The role requires experience with major hotel brands, specifically IHG. The company emphasizes creating an exceptional team, providing outstanding hospitality, achieving high Guest Love scores, operating profitably, and managing expenses including payroll. The General Manager will lead the hotel team, oversee all departments, and focus on achieving top-line revenue, team development, brand training, and adherence to IHG brand standards. Key performance indicators include exceeding IHG Guest Love and 1Rewards enrollment goals, and achieving STR performance metrics (MPI, ARI, RGI) while driving loyalty, guest satisfaction, and recommendations.

Requirements

• Major brand hotel experience
• IHG General Manager experience

Responsibilities

• Daily oversight of all hotel departments
• Achieve top-line revenue goals
• Team building and development
• Conduct brand training
• Ensure adherence to IHG brand standards
• Exceed fair share metrics for IHG Guest Love
• Meet 1Rewards enrollment goals
• Achieve STR performance metrics (MPI, ARI, RGI)
• Drive loyalty, guest love, and intent to recommend indexes
• Manage and control expenses including payroll
• Ensure bottom-line profitability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed