Hotel Front Office Manager
About The Position
Join our team, a 2026 USA Today Top Workplace Winner! Now hiring a Hotel Front Office Manager at the The Trade Hotel Milwaukee. The The Trade Hotel Milwaukee is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.
Requirements
- Two or more years of supervisory experience
- Two or more years of general hotel operations experience
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
Responsibilities
- Provide exceptional guest service while setting high service standards for the front desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
- Supervise front desk team, including hiring, training, scheduling, and performance management
- Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards
- Assist with accounting functions including billing, reporting, and financial reconciliation
- Monitor and support procedures related to inventory, key control, and monetary handling
Benefits
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Paid Volunteer hours
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
- Health Savings Account
- Structured bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
