Hotel Front Office Manager
About The Position
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. As a Hotel Front Office Manager, you will lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. You will champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. Collaboration across departments is key to delivering seamless service and operational excellence. You will also drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. Maintaining brand and cleanliness standards, and stepping in to support operations when needed, are also crucial. You will serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.
Requirements
- 2+ years of front desk experience
- 2+ years of supervisory experience
- High school diploma or equivalent
- Tech-savvy with Microsoft Office (Word, Excel, Teams)
- Flexible schedule availability
- Physically able to lift and move as needed
Nice To Haves
- A degree is a plus
Responsibilities
- Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
- Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
- Collaborate across departments to deliver seamless service and operational excellence.
- Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
- Maintain brand and cleanliness standards, stepping in to support operations when needed.
- Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Exclusive Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on your favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
