HOTEL FRONT OFFICE LEADER - ROOMS

Twenty Four Seven Hotels•Calabasas, CA

6d•$21 - $25•Onsite

About The Position

We are seeking an experienced and motivated Front Office Supervisor/Leader to oversee daily front desk operations, deliver exceptional guest experiences, and ensure strong operational and financial controls. The ideal candidate is a hands-on leader who takes initiative, holds associates accountable, and ensures the front office operates efficiently.

Requirements

Previous hotel Front Office supervisory experience required.
Strong knowledge of hotel operations, guest billing, and credit card payment procedures.
Experience with hotel property management systems; Choice Advantage preferred.
Strong leadership, communication, and problem-solving skills.
Excellent organizational skills with strong attention to detail.
Ability to multitask, prioritize responsibilities, and work independently.
Strong guest service skills and a proactive, solutions-oriented mindset.

Nice To Haves

Choice Advantage preferred.

Responsibilities

Oversee daily front desk operations, including check-ins, checkouts, reservations, and guest requests.
Supervise, train, coach, and hold front desk associates accountable for service and operational standards.
Review daily high-balance reports, credit card authorizations, declined transactions, and outstanding guest balances, ensuring timely resolution.
Monitor guest folios, billing discrepancies, refunds, adjustments, and payment postings for accuracy.
Review daily arrivals, departures, room availability, and operational reports.
Ensure proper documentation of reservation changes, cancellations, billing adjustments, and guest incidents.
Resolve guest complaints professionally and ensure timely service recovery.
Prepare weekly schedules, monitor labor productivity, and maintain staffing levels within budget.
Ensure completion of daily checklists, shift handovers, and required front office procedures.
Drive revenue through room upgrades, upselling opportunities, and guest loyalty enrollments.
Monitor guest satisfaction scores and implement improvements to enhance the guest experience.
Maintain compliance with hotel policies, brand standards, and financial procedures.
Participate in the Manager on Duty (MOD) program as needed.
Communicate operational concerns and unresolved issues to the Assistant General Manager.