Hotel Front Desk Supervisor, Yavapai Hotel

Delaware North•Grand Canyon Village, AZ

1d•Onsite

About The Position

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests. This is an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world.

Requirements

At least 2 years' experience in hospitality
Must be fluent in English language both spoken and written

Nice To Haves

Front desk experience is preferred
Prior supervisory experience preferred
Computer literate in MS Office programs; some experience with property management systems preferred
No college degree required

Responsibilities

Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
Implement policies, procedures, and service standards in conjunction with management
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
Coordinate with housekeeping department

Benefits

Health, dental, and vision insurance
401 (k) with company match
Paid vacation days and holidays
Paid parental bonding leave
Tuition or professional certification reimbursement
Weekly pay
50% off food in our restaurant, tavern, coffee shop, and deli
20% off retail and grocery items
Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
Variety of low-cost housing available for $50 - $75/ week, including wi-fi, satellite TV, and all utilities
Free laundry facilities
Healthy work-life balance
Community recreation center with a gym and monthly outings
Weekly trips and outings