Hotel Front Desk Supervisor, The Gideon Putnam

Delaware North•City of Saratoga Springs, NY

113d•Onsite

About The Position

Delaware North Parks and Resorts is seeking a seasonal full-time Hotel Front Desk Supervisor to join our team at The Gideon Putnam in Saratoga Springs, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. This is an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world.

Requirements

At least three years of experience in hospitality
Must be fluent in English language both spoken and written

Nice To Haves

Front desk experience is preferred
Prior supervisory experience preferred
Computer literate in MS Office programs; some experience with property management systems preferred

Responsibilities

Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
Implement policies, procedures, and service standards in conjunction with management
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
Handle cash; maintain records pertaining to inventory, team, orders, and supplies

Benefits

Health, dental, and vision insurance
401 (k) with company match
Paid vacation days and holidays
Paid parental bonding leave
Tuition or professional certification reimbursement
Weekly pay
Free shift meal
Employee discounts, including 30% off at restaurants and retail stores
Friends and family discount on lodging
Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide