Hotel Front Desk Supervisor, Hiring Bonus

Little Palm Island Resort & Spa, a Noble House Res•Little Torch Key, FL

3d•Onsite

About The Position

The Hotel Front Desk Supervisor is responsible for supervising front desk operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.

Requirements

Excellent communication skills
Positive energy
Attention to detail
Ability to set the example of service level expectations
Assist team members in learning and developing
Hard-working, reliable team player
Can do attitude
Willingness to learn
Passion for hospitality
Ability to let personalities shine
Ability to have fun
Proficiency in the hotel's property management system (HMS)

Responsibilities

Supervise the daily operations of the front desk.
Welcome guests and ensure a positive check-in and check-out experience.
Train, mentor, and evaluate front desk associates.
Create staff schedules and ensure adequate shift coverage.
Handle guest complaints and resolve issues promptly and professionally.
Monitor room availability, reservations, and occupancy levels.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Process reservations, cancellations, and room assignments.
Ensure compliance with hotel policies, safety regulations, and service standards.
Maintain accurate guest records using the hotel's property management system (HMS).