Hotel Front Desk Representative

Nivea Hospitality • Caldwell, OH

101d • Onsite

About The Position

The Comfort Inn Caldwell is looking for a Hotel Front Desk Representative to join their team. This role is responsible for attending to the needs of guests, particularly during the check-in and check-out process. The hotel is located at 44380 West Hills Lane Caldwell.

Requirements

• Must be in required uniform including name tag, ear piece and radio.
• Must be able to stand for an 8-hour shift.
• Attitude must be conducive to team growth, hospitality, and serving environment.

Responsibilities

• Attend to the needs of guests, especially during check-in and check-out.
• Greet all guests.
• Provide information to guests about hotel policies, services, and amenities.
• Respond to guest requests.
• Sell rooms to walk-in guests.
• Enter and change reservations in the PMS system.
• Post charges to guest accounts.
• Process payments from guests.
• Make necessary changes to guest accounts.
• Inform housekeeping about room changes.
• Listen to and respond to guest complaints.
• Operate the telephone system.
• Clean the front desk and surrounding areas.
• Complete shift checklists.
• Maintain daily logs.
• Balance the cash drawer.
• Participate in further hospitality training and education.
• Perform any other duties given by the supervisor or general manager.

Benefits

• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Choice Hotel discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed