Hotel Front Desk Guest Services
About The Position
Catalina Island Company is seeking individuals to join their team as Hotel Front Desk Guest Services Attendants. This role is central to delivering exceptional guest experiences, managing the front desk, providing personalized concierge services, assisting with breakfast and lunch service, coordinating golf cart usage, handling luggage, and collaborating with other company partners to ensure guests have a memorable stay and ample opportunities to explore the island. The company emphasizes a welcoming community, a positive team-oriented atmosphere, and creating unforgettable memories for guests. They are looking for individuals who are warm, courteous, knowledgeable, and helpful, anticipating and personalizing service for each guest.
Requirements
- Must be at least 18 years old
- Previous experience in hospitality, preferably in a front desk and restaurant role.
- Strong customer service skills with a friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of local attractions, restaurants, and services.
- Flexibility to work various shifts, including weekends and holidays.
- Valid driver's license with a clean driving record (if required to operate golf carts or assist with transportation).
- Previous experience in hospitality is required
- Strong communication (verbal and written), organizational, and multitasking skills.
- Ability to prioritize work, meet deadlines, and work under pressure in a fast-paced environment.
- Intermediate computer skills and ability to navigate multiple systems and applications.
- Ability to read, analyze, and interpret business documents
- Commitment to delivering exceptional service
Nice To Haves
- Familiarity with hotel management software (e.g., Opera Cloud PMS) is a plus.
- California Food Handler Certificate upon hire
- RBS (Responsible Beverage Service) Certificate upon hire
Responsibilities
- Welcome guests with warmth and professionalism upon their arrival.
- Check guests in & out efficiently, ensuring accuracy in reservations and payment processing.
- Provide information about hotel amenities, dining options, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Offer personalized recommendations and assistance to guests regarding dining, entertainment, and activities.
- Arrange restaurant reservations, transportation, tours, and other guest requests.
- Provide directions and maps to guests, ensuring they have everything they need for a pleasant stay.
- Handle special requests such as arranging celebrations, special occasions, or surprises for guests.
- Anticipate guests' needs and go above and beyond to exceed their expectations.
- Handle daily Wine & Cheese service.
- Assist with breakfast and lunch service, including greeting guests, taking orders, and serving food and beverages.
- Ensure that guests' dietary needs and preferences are accommodated.
- Maintain cleanliness and organization in the breakfast, lunch and guest pantry areas.
- Assist guests with personal golf carts usage.
- Ensure cleanliness and maintenance of golf carts.
- Assist guests with luggage handling, including loading and unloading from vehicles.
- Deliver luggage to guest rooms promptly and accurately.
- Ensure guests are transported safely and efficiently to and from the hotel, heliport and airport on arrival and departure days.
- Offer guest transportation to and from town when requested.
- Handle guest check-ins, check-outs, and payments accurately using the hotel's reservation system.
- Maintain records of guest interactions, requests, and preferences.
- Assist with other administrative duties as assigned by management.
Benefits
- Shared housing as an option for eligible employees at a subsidized rate.
- Employee discounts and perks – restaurant, hotels and activities.
- Upward mobility and growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
