Hotel Front Desk Clerk

Turning Stone Enterprises•Verona, NY

1d•Onsite

About The Position

As a Front Desk Clerk, you’ll be the ultimate host, making each guest feel like a VIP from the moment they walk through the door. With your warm smile and upbeat energy, you'll set the tone for a fantastic stay! Your days will be full of variety—checking guests in and out with ease, handling payments like a pro, and being the go-to expert for any questions or needs. With your charm and top-notch customer service, you’ll create unforgettable experiences that keep guests coming back for more and raving about our hotel.

Requirements

A High School Diploma or Equivalency.
Experience in a guest contact position.
Hotel and cashiering experience.
Excellent communication and computer skills.
Ability to stand/walk for long periods of time and lift up to 35 lbs.

Responsibilities

Maintain thorough knowledge of the Hotel reservations system.
Promptly answers telephone calls to the Front Desk and conducts reservations accordingly.
Effectively answers any guest questions and consistently directs guests to proper areas for answers.
Processes guest transactions with minimal error and consistently use proper group, source, and reason codes.
Handle all guest transactions in an expeditious and concise manner.
Promptly alerts the Bell Person to assist with luggage.
Calls Valet upon check out.