Hotel Front Desk Clerk FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

1d•Onsite

About The Position

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, while ensuring complete guest satisfaction. This role requires ensuring compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures, maintaining the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions, and ensuring complete guest satisfaction. The position involves completing and closing out the guest registration process, assigning rooms based on preferences and availability, handling cash and credit card processing, accurately carrying and balancing an assigned house bank, and utilizing computer applications daily to track and record information. It also includes handling guest concerns tactfully, answering questions regarding hotel facilities and services, answering telephones, booking reservations, responding to guest inquiries, recommending local area attractions and transportation, and maintaining the cleanliness of the front desk, lobby, and back office. The role requires following up on guest complaints and requests, assisting in training new staff, and interacting with other departments to ensure good working relationships or meet guest needs. Understanding all emergency procedures, following quality standards and service, and ensuring security for the hotel's customers, employees, and property assets are crucial. The position also involves managing and maintaining the security of confidential information, attending required training, and monitoring compliance with Federal currency transaction reporting requirements (Title 31), IRS Currency Transaction Reports, and property-established Anti-Money Laundering policies, including maintaining accurate MTL, MIL, CTR, and SAR as needed. The essential functions are a general representation and subject to change based on organizational needs.

Requirements

Must have strong customer service skills.
Must have excellent communication skills and ability to build strong relations with guests.
Must be familiar with software and data entry applications.
Strong communication skills in English both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Prior cash handling experience preferred
Spanish or other language skills a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
Ensures complete guest satisfaction.
Complete and close out guest registration process.
Assigns guests rooms based on preferences and availability.
Handle cash, credit card processing and accurately carry and balance assigned house bank.
Utilize computer applications daily to track and record information.
Handling guest concerns in a tactful manner and achieving resolution.
Answers questions regarding the hotel's facilities and services.
Answering telephones and booking reservations and responding to guest inquiries
Recommending local area restaurants, points of interest, or needs for transportation.
Maintaining cleanliness of front desk, lobby, and back office.
Following up with Guest complaints and other requests.
Assists in training efforts of new staff.
Interacting with other departments and employees to ensure a good working relationship or for guest needs.
Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
Follow quality standards and service
Ensures Security for the hotel's customers, employees, and property assets.
Demonstrate and promote KLECH core values and MAD skills
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.