18-300 Hotel Front Desk Associate
About The Position
The Hotel Front Desk Associate is often the first point of contact for guests at Ute Mountain Casino Hotel. The position is responsible for creating a welcoming and helpful experience from check-in to check-out. This position is critical to delivering professional and courteous guest service, managing reservations, processing payments, and providing information about the hotel, casino, and surrounding attractions. Success in this role means consistently delivering smooth, accurate service with a positive attitude, responding quickly to guest needs, and working collaboratively with other departments to enhance the overall guest experience.
Requirements
- Must be at least 18 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required).
- Ability to work flexible hours including nights, weekends, and holidays.
- Must maintain a professional appearance, tone, and guest-service mindset at all times.
- Previous customer service experience required.
- Basic computer proficiency, including typing and data entry.
- Ability to multitask while staying organized in a busy, guest-facing environment.
- Team-oriented with a willingness to learn and adapt.
Nice To Haves
- Hotel or hospitality experience is a plus.
- Prior experience with reservation systems, POS systems, or cash handling is helpful.
Responsibilities
- Creating a welcoming and helpful experience from check-in to check-out.
- Delivering professional and courteous guest service.
- Managing reservations.
- Processing payments.
- Providing information about the hotel, casino, and surrounding attractions.
- Consistently delivering smooth, accurate service with a positive attitude.
- Responding quickly to guest needs.
- Working collaboratively with other departments to enhance the overall guest experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
