Hotel Front Desk Agent

Property Management•Wesley Chapel, FL

90d•Onsite

About The Position

The Front Desk Agent (Part Time) will be responsible to conduct all duties while providing guest service at the hotel's front desk. Responsibilities include daily paperwork, shift reports, attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions. Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management.

Requirements

Ability to conduct all duties while providing guest service at the hotel's front desk.
Ability to complete daily paperwork and shift reports.
Ability to attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions.
Ability to maintain guest security and create a safe, clean, and friendly work environment.
Ability to count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Ability to check the front desk log for problems, special requests, etc.
Ability to greet, register, and assign rooms to guests.
Ability to process guest registrations, including collecting payment.
Ability to maintain room status inventory.
Ability to communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
Ability to maintain and clean the lobby and bathroom as needed.
Ability to communicate all information to the following shift to ensure a smooth transition.
Ability to work closely with all hotel departments to ensure the highest quality of customer service.
Ability to answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Ability to explain in-room and hotel features.
Ability to complete all required shift paperwork and night audit reports daily.
Ability to perform other duties as assigned by management.

Responsibilities

Conduct all duties while providing guest service at the hotel's front desk.
Complete daily paperwork and shift reports.
Attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions.
Maintain guest security and create a safe, clean, and friendly work environment.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, etc.
Greet, register, and assign rooms to guests.
Process guest registrations, including collecting payment.
Maintain room status inventory.
Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicate all information to the following shift to ensure a smooth transition.
Work closely with all hotel departments to ensure the highest quality of customer service.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Complete all required shift paperwork and night audit reports daily.
Perform other duties as assigned by management.