Hotel Front Desk Agent

Buffalo Lodging • Wayne, NJ

1d • Onsite

About The Position

This is a Full-Time Guest Services Representative/Front Desk Agent position at the Residence Inn by Marriott in Wayne, NJ. The hotel is an extended stay property featuring 118 full suites, each equipped with a full kitchen including a fridge, microwave, and utensils. The role involves being the primary point of contact for guests, providing superior service, and managing various front desk operations. The Residence Inn is part of Buffalo Lodging Associates, an award-winning hotel management company established in 1996, which owns and manages 50 hotel properties under respected brands like Marriott International and Hilton Worldwide. Buffalo Lodging Associates emphasizes true hospitality, operational excellence, and a community of welcoming, committed, and passionate associates.

Requirements

• Customer Service experience
• Must have valid drivers license, and acceptable driving history subject to company approval

Nice To Haves

• Customer Service experience, in a hotel setting preferred
• Marriott experience is a plus
• High School diploma or equivalent is preferred
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred

Responsibilities

• Greeting guests
• Complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all
• Respond to all guest requests in a timely manner
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system
• Updates and cancels reservations in the system as requested by the guest
• Drive hotel shuttle

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees