Hotel Front Desk Agent

Four Points by Sheraton • Farmington Hills, MI

4d

About The Position

The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay.

Requirements

• High school diploma or equivalent required; previous hospitality experience required
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to multitask and work in a fast-paced environment
• Basic computer skills; experience with hotel management systems is a plus
• Flexible schedule, including evenings, weekends, and holidays
• Ability to stand for extended periods
• Occasionally lift or move items up to 25 lbs

Nice To Haves

• experience with hotel management systems is a plus

Responsibilities

• Greet guests warmly and provide a friendly, professional first impression
• Check guests in and out efficiently, following hotel procedures
• Handle reservations, cancellations, and modifications accurately
• Answer phone calls and respond to guest inquiries promptly
• Provide information about hotel amenities, services, and local attractions
• Address guest concerns or complaints and escalate when necessary
• Process payments, verify billing information, and maintain accurate records
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and presentable front desk area
• Follow all safety, security, and privacy policies

Benefits

• Employee discounts
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees