HOTEL FRONT DESK AGENT

Ohkay Casino

19d•Onsite

About The Position

Ensure quality guest service by greeting guests in a cheerful and efficient manner. Provide outstanding service while maintaining all accounts and ensuring all guests requests are handled properly.

Requirements

Must have a High School Diploma or equivalent.
Previous hotel experience in Front Desk and Reservations.
Ability to access, read, and accurately input information using a moderately complex computer system.
Must be a team player with a cooperative and positive attitude

Responsibilities

Greet all arriving and departing guests with a positive and cheerful manner.
Efficiently assist with check-in, check-out, posting and auditing procedures, with attention to detail, pertaining to all guests accounts.
Respond to all guests inquiries in a positive and courteous manner.
Responsible for maintaining and safeguarding monetary banks.
Provide information to all guests regarding the hotel, casino, local services, attractions and locations for business, dining and entertainment.
Use cash handling and credit card balancing procedures to complete daily shift in accordance to hotel policy.
Respond to all guest complaints or issues in a hospitable and efficient manner focusing on guest satisfaction.
Log and/or inform appropriate supervisor of discrepancies.
Maintain strict confidentiality and professionalism at all times.
Make reservations using proper procedures and telephone etiquette.
Up-Sell of room types and promotion of casino enterprises.
Must be familiar with the hotel, casino, services we offer, including nightly specials and events and the image we wish to project.
Assist management with the group check-ins and ensure all communication is updated for all parties involved.
Continuous communication with housekeeping- early departures, late check-outs etc.
Performing other duties as assigned and being an overall team player.