Hotel Front Desk Agent - Maverick Elko

Maverick NV LLC • Elko, NV

9d • Onsite

About The Position

The Hotel Front Desk Agent at Maverick Casino & Hotel Elko performs a variety of duties for hotel guests. This role involves answering incoming calls and transferring them to the appropriate department, entering reservations and cancellations, and managing any changes requested by guests. The agent will register and assign rooms to guests, issue room keys, compute bills, and collect payments for stays. Additionally, the agent will answer guest inquiries to the best of their ability. Housing options are available after 90 days.

Requirements

• Must possess excellent customer service skills.
• Be able to read, write and typing skills.
• Must be able to multitask.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

Responsibilities

• Provide superior guest service, positively affecting interactions with external and internal guests and team members; have the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Check guests in/out of hotel.
• Issue room keys and collect payment for room.
• Responsible for shift paperwork and Front Desk bank.
• Assist guests with any questions and address concerns.
• Use PBX Phone System.
• Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.
• Answer all incoming calls and transfer to the correct departments.
• Enter reservations and cancellations as requested by guests.
• Set up wake up calls for guests.
• Perform related and/or other duties as required.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk.

Benefits

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• 401k plan
• Employee meal discount program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed