Hotel Front Desk Agent

Cooper Aerobics•Dallas, TX

36d•Onsite

About The Position

Do you love the hospitality industry and have a passion for creating a fantastic guest experience? Do you want to work for a company that is committed to improving the quality and quantity of people's lives? If the answer is yes, then Cooper Hotel may be the right opportunity for you. The Hotel Front Desk Agent is responsible for assisting guests with check-in and checkout, answers and processes all phone calls received and handles all special requests for services or information in accordance with Cooper Hotel policies and procedures.

Requirements

Excellent verbal and written communication skills.
Exceptional interpersonal and customer service skills.
Proficient with Microsoft Office and the ability to learn and master other complex software systems.
Strong organizational, problem solving, and time management skills.
Ability to work without direct supervision and exhibit sound judgement.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
1-2 years of direct face to face customer engagement experience.

Nice To Haves

Hotel experience preferred, boutique hotel experience a plus.

Responsibilities

Warmly greet and register guests, providing directions and information about campus services.
Assist guests with inquiries related to both campus and hotel amenities.
Serve as a concierge, offering helpful recommendations and local information as requested.
Accurately process and post daily inter-company charges.
Complete all shift-related duties and securely deposit any cash collected.
Generate daily reports for Cooper Hotel operations.
Manage guest reservations received via fax or email in a timely and accurate manner.
Address guest concerns and escalate to the Administrative Assistant or Business Office Manager when needed.
Issue room keys using the Key Control Log and maintain proper security procedures.
Perform additional duties as assigned by the Administrative Assistant or Business Office Manager.
Actively support and participate in the organization’s culture and values.
Maintain consistent, regular, and reliable on-site attendance.
Fulfill other tasks as assigned to support overall team success.