Hotel Front Desk Agent (Part-Time)
About The Position
Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking. Do you enjoy connecting with guests and providing memorable travel experiences? If so, join our team of dedicated hospitality professionals at University Park Marriott!
Requirements
- Must have flexible availability to be able to work AM or PM shifts, weekends and holidays.
- Excellent communication skills.
- Ability to resolve guest issues professionally and respectively.
- Previous guest service experience is required.
- Minimum lifting of 50 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 50 pounds
- Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.
Nice To Haves
- Hotel experience is preferred.
Responsibilities
- Register and assign rooms to guests.
- Issue room key and escort instructions directly to guest.
- Sort, and track incoming mail, messages and packages.
- Transmit and receive messages using all communication avenues, GPX, phone etc.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest, as needed.
- Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
- Ability to accurately use various office software.
- Assist with room service orders and room calls if available to leave front desk.
- Have a full working knowledge and expertise of each shift including night audit.
Benefits
- Hotel discounts for associates including free shift meals and on-site parking.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
