Hotel Front Desk Agent

Buffalo Lodging Associates, LLC•Danbury, CT

8h•Onsite

About The Position

We are currently looking for a Front Desk Agent for our Hampton Inn Danbury. Near Danbury Fair, venues, and businesses, - our Hampton Inn by Hilton, with 116 beautifully appointed guest rooms, is located off I-84, we’re a half-mile from shops, restaurants, and corporate office parks, and 10 minutes from Danbury Fair mall and Tarrywile Park & Mansion. Our guests enjoy Candlewood Lake only four miles away, and weddings at The Candlewood Inn and The Waterview are within 25 minutes. The Hampton Inn Danbury is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Requirements

Customer Service experience, in a hotel setting preferred.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .

Nice To Haves

Marriott experience is a plus.

Responsibilities

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.