Hotel Front Desk Agent
About The Position
JOB DESCRIPTION Join the Marriott Hotels & Resorts team as a Front Desk Associate for a career in hospitality. The brand-new SpringHill Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Troy, Ohio! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), 2nd shift (3pm - 11pm), and 3rd shift (11pm-7am). SpringHill Suites is looking for individuals with previous Marriott experience, familiar with FOSSE and the Marriott standards. FRONT DESK GENERAL JOB DESCRIPTION: Aggressive negotiating skills and creative selling abilities to close on business. Ensures a high level of customer satisfaction. Answering Phones. Making, Changing, Assisting w/ Reservations. Looking Up Directions on the Internet. Promoting Rewards Program. Creative Thinking. Assisting Sales. Creating Good Customer Relations. Problem Solving. Filling In Others Shifts As Needed.
Requirements
- Exceptional Customer Service Skills.
- Strong communication skills, written and verbal.
- Strong organizational skills.
- Must be self-motivated and results-oriented.
- Be comfortable working independently.
- Excellent time management skills.
- Able to have a flexible time schedule.
- Basic Computer Skills.
- Energetic / Capable of Multi-Tasking.
- Good with Following Up/Following Through.
- Have Own Transportation / Be on Time.
- Good Problem-Solving Skills.
- This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.
Nice To Haves
- FOSSE Experience a Plus / Not Required.
- Prior experience from Marriott hotels preferred / Not Required.
- Knowledge of Emailing a Plus / Not Required.
Responsibilities
- Aggressive negotiating skills and creative selling abilities to close on business.
- Ensures a high level of customer satisfaction.
- Answering Phones.
- Making, Changing, Assisting w/ Reservations.
- Looking Up Directions on the Internet.
- Promoting Rewards Program.
- Creative Thinking.
- Assisting Sales.
- Creating Good Customer Relations.
- Problem Solving.
- Filling In Others Shifts As Needed.
Benefits
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
- Marriott, Hilton, and IHG Hotel Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
