Hotel Front Desk Agent

Maverick Colorado LLC•Central City, CO

17h•$17 - $19

About The Position

$1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire Team members must be in good standing to qualify for Bonus Pay out (no documented performance in their employee file) Team Members Will Enjoy: FREE GAS (up to $3,900 annual value) Free bus passes Free covered Parking 2 weeks PTO per year 6 Observed Holidays with Holiday Pay Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more! Career Development and Advanced Opportunities Tuition Reimbursement Flexible work schedules Team Member Referral program ($600 per team member referred!) Responsibilities include but are not limited to: Providing superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers. Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required. Assign guest accommodation in accordance with current procedures. Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call. Handle assigned bank properly and perform account postings. Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation. Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints. Maintain ongoing knowledge of all company services and entertainment opportunities.

Requirements

High School Diploma or equivalent experience.
Prior hotel experience preferred.
Data entry and 10 key experiences preferred.
As/400 hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.
Ability to prioritize tasks and work independently.
Microsoft Office Excel, Word and Outlook applications experience required.
Ability to always communicate effectively with Reserve Casino/Hotel’s guests as well as all levels of team members.
Ability to effectively use computer to access, understand and input guest information.

Nice To Haves

Prior hotel experience preferred.
Data entry and 10 key experiences preferred.

Responsibilities

Providing superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
Assign guest accommodation in accordance with current procedures.
Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
Handle assigned bank properly and perform account postings.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
Maintain ongoing knowledge of all company services and entertainment opportunities.

Benefits

$1,000 Sign on BONUS!
FREE GAS (up to $3,900 annual value)
Free bus passes
Free covered Parking
2 weeks PTO per year
6 Observed Holidays with Holiday Pay
Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
Career Development and Advanced Opportunities
Tuition Reimbursement
Flexible work schedules
Team Member Referral program ($600 per team member referred!)