Hotel Front Desk Agent
About The Position
As a Hotel Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, hotel agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
Requirements
- Upbeat and positive attitude
- Ability to greet guests properly
- Ability to answer telephone promptly
- Ability to attend to guest inquiries
- Accuracy in cashiering
- Ability to assist guests with problems, complaints, or special needs
- Ability to generate reports according to shift
- Ability to provide rate information
- Ability to process casino status changes
- Ability to attach paperwork to folios
- Ability to keep stations neat and stocked
Responsibilities
- Completing arrival and departure transactions for guests
- Serving as a resource for guest questions with an upbeat and positive attitude
- Resolving guest complaints
- Greeting all guests with the proper introduction and making them feel welcome
- Answering the telephone promptly with a pleasant voice
- Attending to all guest inquiries
- Maintaining accuracy in cashiering
- Assisting guests with problems, complaints, or special needs
- Effectively generating reports according to shift
- Providing rate information for future or current dates
- Processing casino status changes on guest folios
- Attaching needed paperwork to all checked out folios
- Keeping stations neat and well stocked with supplies
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
