Hotel Concierge

Loews Hotels•New York, NY

11d•$31 - $38•Onsite

About The Position

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

High School Diploma or relevant work experience required
Ability to stand and walk for long periods of time required

Nice To Haves

Minimum of one (1) year guest service experience in hotel hospitality preferred
Experience with previous Property Management System, preferred Opera System
Certification for Concierge Professional preferred.

Responsibilities

Greet guests warmly and professionally, setting the tone for an exceptional stay
Provide detailed information about hotel amenities, services, and local attractions
Make dining, theater, tour, travel, and other arrangements tailored to guest preferences
Assist with transportation, childcare, and other special requests
Research and provide timely, personalized recommendations to enhance the guest experience
Maintain the Concierge desk and lobby area to ensure a welcoming environment
Build and maintain resources and contacts to offer up-to-date information on local events and activities
Answer guest inquiries and communications in accordance with Loews Hotels standards
Conduct hotel tours, showcasing property history and features
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned