Hotel Concierge

Historic Tours of America•Savannah, GA

8h•$15•Onsite

About The Position

Our Hotel Concierges are stationed in a hotel lobby and work seamlessly with the front desk, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. The role involves effectively selling appropriate tour packages to guests based on product knowledge, pricing, and ticket package content to meet sales goals. The perfect candidate for this position is self-motivated, outgoing, friendly, and always ready to greet guests and welcome them to Savannah, offering Historic Tours of America’s tours and attractions while inviting guests to learn about the historic city.

Requirements

Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests.
Ability to work well with all people while maintaining a professional and pleasant demeanor.
Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public.
Flexibility to work 3-4 days/week from 7:30am – 6:00pm, including weekends and holidays.
Successful candidate must undergo a background search.

Nice To Haves

High school graduate or equivalent preferred
Customer service, sales, or information center experience preferred

Responsibilities

Greet everyone with a smile and prompt service, extending courtesy, friendliness, and hospitality.
Give every guest the ultimate compliment of recognition and attention, guiding them to the best offerings based on their interest during their time in the city.
Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
Present the cost of tours and attractions based on the company's pricing system.
Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets.

Benefits

Competitive pay: Earn $15 per hour plus uncapped commission!
Paid Training
Ongoing training, learning about various tours, attractions, restaurants and everything Savannah
FT employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
Choice of HRA or Traditional Healthcare Plan (Employer pays the majority of the premium for employee only coverage)
First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
401K Plan
Fun & Supportive Environment
Established & Financially Stable Company
Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980