Concierge (Part-Time) at The Pearl Hotel

THE ST JOE COMPANY•Rosemary Beach, FL

4d•Onsite

About The Position

The Concierge serves as a key ambassador of the hotel, delivering personalized, anticipatory service to create exceptional and memorable guest experiences. This role is responsible for assisting guests with a wide range of requests, including dining reservations, transportation arrangements, local recommendations, and special experiences, all while maintaining the highest standards of luxury hospitality.

Requirements

Ability to read, write, speak and communicate in basic English preferred
Experience in a luxury hotel, hospitality, or other relationship centered job is preferred
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Detail-oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Knowledge of the local area and its restaurants, shopping and recreation
Administrative skills
Organizational; and multitasking skills
Must have appositive attitude with the ability to remain positive and patient
Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles
Frequent walking, standing, bending, stooping, and reaching
Must be able to lift up to 50lbs
Indoor and outdoor environment
Possible exposure to extreme heat or cold depending on season
Direct communication with guests at the front desk

Responsibilities

Provide warm, professional, and personalized service to all guests, ensuring a seamless and elevated experience
Anticipate guest needs and proactively offer tailored recommendations for dining, entertainment, and local attractions
Secure reservations for restaurants, tours, transportation, and special events
Coordinate special requests such as celebrations, amenities, and VIP arrangements
Maintain strong relationships with local businesses, vendors, and service providers to enhance guest offerings
Handle guest inquiries, concerns, and complaints with discretion, urgency, and professionalism
Stay informed on local events, cultural activities, and exclusive experiences
Assist with directions, travel planning, and itinerary creation
Ensure all guest interactions reflect the hotel’s luxury brand standards
All other duties as assigned