Junior Concierge at the Crosby Street Hotel
About The Position
We are seeking a motivated and service-driven Junior Concierge to join our team at Crosby Street Hotel. This role plays a key part in shaping the guest experience, supporting the delivery of highly personalized, intuitive service from arrival through departure. Beyond technical ability, the ideal candidate is naturally warm, engaging, and attentive—someone who takes genuine pleasure in connecting with guests. As part of the Concierge team, you are one of the first and most consistent faces of the hotel, helping to create a welcoming, relaxed yet refined atmosphere that defines Crosby Street Hotel.
Requirements
- Previous experience in hospitality or a service-focused environment preferred
- Strong interpersonal and communication skills, with a natural ease in engaging guests
- Highly organized with the ability to multitask in a fast-paced setting
- A genuine interest in New York City and its cultural offerings
- Calm, professional demeanor with strong attention to detail
- Flexible schedule, including evenings, weekends, and holidays
Responsibilities
- Provide a warm and genuine welcome to all guests, delivering thoughtful, personalized service at every interaction. Build rapport with guests and anticipate their needs with care and attention to detail.
- Assist in organizing dining reservations, cultural experiences, transportation, and bespoke itineraries. Ensure all arrangements are seamless and reflective of each guest’s preferences.
- Handle guest mail, packages, deliveries, and dry cleaning with efficiency and discretion. Maintain accurate records and ensure all items are managed promptly.
- Develop a strong understanding of New York City’s cultural, dining, and retail landscape. Offer tailored recommendations that feel personal, relevant, and insightful.
- Respond to guest requests and concerns with professionalism and a calm, solutions-driven approach. Escalate when appropriate while maintaining ownership of the guest experience.
- Assist with luggage and the delivery of amenities and special requests, ensuring all interactions are polished and considerate.
Benefits
- Generous paid time off, including sick and safe leave, personal days, vacation days, and holiday pay
- Comprehensive medical, dental, and vision insurance
- Life insurance
- Transit Benefits and New York Secure Choice enrollment from Day 1
- Career growth and development opportunities, including annual education reimbursement
- Free staff meals while on shift
- Free uniform dry cleaning
- Staff appreciation events and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
