Maître D' at Warren Street Hotel

Crosby Hotel LLC•New York, NY

1d•Onsite

About The Position

The Maître D’ is equipped with the knowledge of each guest coming to the restaurant, bar, and event space. They warmly greet guests upon arrival, ensuring each interaction is personable. The Maître D’ works closely with the Reservationists and Hosts to mentor and lead the team. They remain in constant communication with the Food & Beverage team throughout service to deliver great experiences for each guest.

Requirements

Friendly demeanor.
Excellent level of spoken and written English.
Must be open to working AM/PM shifts, weekdays, weekends, and holidays.
Ability to stand for long periods.
Preferred experience with the OpenTable reservation system
Preferred experience with the Micros point of sale system
Participate in restaurant service and team trainings.
To take personal responsibility for punctuality.
Maintain a high standard of personal hygiene and appearance at all times.

Responsibilities

Warmly and graciously greets all guests upon arrival.
Create and maintain a personal rapport with guests.
To have a firm understanding of the menu items and be able to recommend items if guests inquire.
To provide guests with the estimated waiting time
To maintain a professional, courteous attitude when confronted with hostile, impatient, or irate guests.
To accommodate special seating requests for guests whenever possible.
To relay messages to servers and bus persons as needed.
Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the Food & Beverage team.
To ensure high level of communication between the restaurant and other departments of the hotel.
To have knowledge and promote other Firmdale Hotels and restaurants.
Give directions to the restaurant to guests inquiring about it.
To act as a role model for the Reservationists and Hosts, particularly in guest contact skills and personal presentation.
To fully utilize guest history to develop individual guest service experience.
To ensure that all team members are aware of VIPs and their requirements.
To obtain constructive feedback from guests and ensure it is input into the client record and is communicated and carried out on their next visit.
To proactively seek to develop all aspects of the department in relation to booking and procedures.
To maintain a constant and active presence on the floor and to support and assist the Reservationists and Hosts in training and development.
Monitor, identify, and organize the delivery of training solutions in line with identified training needs.
Oversee opening and closing procedures of the restaurant, bar, and event spaces to ensure operational readiness and compliance with standards.
Manage the restaurant floor during service and oversee event operations when required, ensuring seamless guest experiences.
Handle all large party inquiries and bookings, coordinating closely with the Food & Beverage and Events teams.
Monitor and manage online guest reviews, responding in a timely and professional manner in alignment with brand standards.