Hotel Clerk/$15.00 hr
About The Position
Manage front desk operations by processing room sales and delivering professional guest service experiences. Address guest inquiries, resolve issues, and provide information about hotel amenities and local attractions. Complete guest registration procedures, including registration forms and computer system entries. Facilitate guest check-in and check-out processes, including key distribution. Process guest payments and maintain accurate transaction records during shift reconciliation. Collaborate with Executive Hosts to ensure consistent and high-quality guest experiences. Generate and maintain operational reports and system documentation. Reconcile daily transactions and financial records at shift conclusion. Execute manual procedures during system downtime to maintain operational continuity. Support management with special projects and additional duties as assigned.
Requirements
- High school diploma or equivalent
- Minimum of 6 months of front desk experience
- Proficiency with basic office equipment and computer systems
- Typing speed of 45+ words per minute
- Demonstrated 10-key data entry skills
- Strong English communication skills, both written and verbal
- Ability to work flexible schedules, including varying shifts
- Capability to perform duties while standing for extended periods
- Strong multitasking abilities with meticulous attention to detail
- Proficiency in basic mathematics, including addition, subtraction, and account reconciliation
- Experience with cash handling and electronic payment processing systems
- Ability to obtain and maintain required gaming certifications and licenses as applicable to the position
Nice To Haves
- Knowledge of hotel key card systems and access control procedures
- Familiarity with property management systems, including LMS, CMS, and Hot Sauce/Espresso platforms
Responsibilities
- Manage front desk operations by processing room sales and delivering professional guest service experiences
- Address guest inquiries, resolve issues, and provide information about hotel amenities and local attractions
- Complete guest registration procedures, including registration forms and computer system entries
- Facilitate guest check-in and check-out processes, including key distribution
- Process guest payments and maintain accurate transaction records during shift reconciliation
- Collaborate with Executive Hosts to ensure consistent and high-quality guest experiences
- Generate and maintain operational reports and system documentation
- Reconcile daily transactions and financial records at shift conclusion
- Execute manual procedures during system downtime to maintain operational continuity
- Support management with special projects and additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
