Hotel Clerk II

Boyd Gaming • Upper Merion Township, PA

4h

About The Position

The Hotel Clerk II provides guests with a friendly, efficient check-in and check-out experience and information about the hotel, its amenities, and special events. The role sells rooms using customer service skills and yield management, handles guest inquiries and complaints, completes registration and computer entries, and manages room keys and guest billing and payments.

The clerk communicates with Executive Hosts about hotel stays, runs required computer reports, balances transactions at the end of each shift, and follows manual procedures if the computer system fails. Other duties may be assigned by management.

Requirements

• High school diploma or equivalent.
• At least 6 months of front desk experience.
• Ability to use basic office machines and a telephone.
• Minimum typing speed of 45 WPM.
• Ability to communicate with guests and staff in English.
• Knowledge of the hotel key system.
• Ability to work flexible shifts.
• Ability to stand for long periods of time.
• Detail-oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money-handling experience and ability to operate an electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Ability to obtain and maintain certifications and/or licenses required by local gaming regulations.

Nice To Haves

• 10-key experience.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide general information about the hotel, amenities, and special events.
• Sell rooms using excellent customer service skills and yield management.
• Resolve customer complaints and answer inquiries about hotel services, events, directions, and local attractions in a friendly, professional manner.
• Complete registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payment for room charges using standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Use a computer to run necessary reports.
• Balance all transactions at the end of the shift (audit out).
• Use manual procedures in the event of computer failure.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED