Hotel Attendant

Buffalo Run Casino & Resort•Miami, OK

21h•Onsite

About The Position

The Hotel Attendant is responsible for performing quality work within deadlines with or without direct supervision. This role involves interacting professionally with team members, customers, and suppliers, and working effectively as a team contributor. The attendant must understand the necessity for communicating and coordinating work efforts with others and maintain strict confidentiality of privileged, proprietary, guest, and employer information. Adherence to all work rules, policies, procedures, and safety standards is required. The position's purpose is to accurately balance the hotel’s operating transactions, prepare financial reports daily, and provide exceptional guest service and staff support by coordinating with other departments to maintain established standards and meet guest expectations. A courteous and efficient hospitality experience is to be provided to guests.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Prior customer service preferred.
One year of accounting or bookkeeping experience preferred.
Must be able to obtain and maintain the required Gaming License.
Requires problem solving skills, and the ability to communicate effectively.
Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily.
Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.

Nice To Haves

Prior customer service preferred.
One year of accounting or bookkeeping experience preferred.

Responsibilities

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other team members, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations.
Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of employment.
Adhere to all work rules, policies & procedures, and safety standards.
Accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis.
Provide exceptional guest service and staff support by coordinating with other departments when necessary to maintain established standards and meet the high expectations of our guests.
Provide a courteous and efficient hospitality experience to guests.
Check guests in and out and make future reservations as needed.
Post and rebate, room tax, and other miscellaneous charges to guest accounts.
Administer guest payment policy.
Ensure all cash, credit cards, and change funds are balance throughout the shift.
Be knowledgeable of all promotional rates.
Maintain daily inventory of available rooms.
Maintain hotel key security system and safety deposit boxes.
Process credit card transactions and finalize transactions completed during the day.
Create and print required reports.
Prepare folio for departing guests.
Process guaranteed no show reservations.
Be knowledgeable of emergency procedures.
Respond to telephone calls for reservations, transfer calls and take messages for guests and hotel staff.
Open and close shifts; make accurate cash drops.
Ensure that all credit cards, cash, and change funds are balanced throughout the night.
Notify the general manager of all needed repairs and maintenance issues for concerns.
Maintain cleanliness and organization of the front desk areas.
Participate as a team member with other employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
Perform all duties in accordance with prescribed policies and practices.
Adhere to the strict confidentiality of all information.
Respect and protect the confidential and privileged information of my employer beyond the terms of my employment.
Comply with Title 31 requirements.