Hotel Assistant Manager-S

BORDERTOWN / INDIGO SKY CASINOS•Wyandotte, OK

1d•Onsite

About The Position

The Hotel Assistant Manager will manage daily hotel operations to a 4-star level of service delivery, with oversight of Housekeeping and Front Desk. This role requires the ability to report daily ADR, room occupancy, and forecasting, and to maintain and update night audit procedures as necessary for business operations. The position involves providing leadership, coaching, training, and development of subordinates, managing budgets and financial plans including cost controls, and setting and achieving sales and profit targets. The Assistant Manager will address problems and troubleshoot, coordinate with other departments, and address and resolve customer service needs. Ensuring compliance with licensing laws, health and safety, and other statutory regulations is crucial. The role also involves ensuring accurate staffing levels and cover for all shifts, creating, modifying, and coaching to superior guest service standards, and handling guest issues and complaints efficiently and professionally. The Assistant Manager will coach, counsel, and manage departments efficiently, ensuring all department policies and procedures are followed. Advanced proficiency in computer systems, identifying system issues, and working towards resolution is required. The role includes training or overseeing the training of new team members, evaluating and implementing refresher courses, and addressing policy violations amongst staff. The Assistant Manager will also assist with housekeeping as needed.

Requirements

Above average oral communication skills
Excellent customer service
Problem solving capability
High capacity for learning
Above average computer skills
Knowledge of the daily operations involved in managing a hotel
High School diploma or GED
Minimum 1-year experience in a hotel required
Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license
Must be frequently required to stand; walk; use hands to finger, handle, or feel; reach with arms; climb or balance; stoop, kneel, crouch, or crawl, and talk and hear
May need to lift and/or move up to 20 pounds
Must have the ability to work in a fast-paced environment and perform in casino operations containing smoke and second-hand smoke with high noise level and bright lights

Nice To Haves

2-4 years Hotel Supervisor Experience preferred

Responsibilities

Manage daily hotel operations to a 4-star level of service delivery
Oversight of Housekeeping and Front Desk
Ability to report daily ADR, room occupancy and forecasting
Maintain and update night audit procedures as necessary for business operations
Provide leadership, coaching, training and development of subordinates
Manage budgets and financial plans including cost controls
Setting and achieving sales and profit targets
Address problems and troubleshooting
Coordinate with other departments to ensure issues are handled in a timely manner
Address and resolve customer service needs
Ensure compliance with licensing laws, health and safety, and other statutory regulations
Ensure that all shifts have accurate staffing levels and cover if necessary
Create, modify and coach to superior guest service standards
Handle guest issues and complaints efficiently and professional
Coach, counsel, and manage departments efficiently
Ensures all department policy and procedures are followed
Learn and use all computer systems at an advanced level
Identify system issues and work towards resolution with the appropriate departments
Train, or directly oversee the training process, of all new team members
Evaluate and implement refresher courses for existing team members as needed
Address any policy violations, or issues, amongst staff on all shifts
Assist with housekeeping as needed