HB Front Ofc Hotel Assistant Manager (Salary)

Mauna Kea Resorts•Waimea, HI

1d•Onsite

About The Position

The Hotel Assistant Manager will supervise the operation at the front desk, concierge, lobby, and bell desk to ensure the highest level of courteous and efficient service to all guests and visitors. This role involves assisting the Front Office Manager with department management, including training, budgeting, and meeting objectives. The Assistant Manager will also investigate, document, and respond to guest complaints or concerns.

Requirements

Three years or more work-related experience.
Must be pleasant, smiling and friendly.
Skills to effectively supervise and manage the department and meet goals.
Ability to investigate and resolve complaints promptly.
Proficient in the use of a computer and with the applications Word, Excel and other required software to perform essential duties.
Able to prioritize and organize workload to ensure deadlines are met.
Require considerable walking and standing to oversee the front office operation.
Respond to emergencies on the resort and be able to remain calm and make sound decisions.
Able to work under pressure, manage stressful situations and multi-task.
Lift/carry and push/pull guest luggage and golf bags up to or over 50 lbs.
Must be able to effectively communicate in person, over the phone or in writing, with guests, employees and vendors.
Effectively disperse information at meetings or to affected employees and departments.
Must be able to train and coach employees, assist in writing manuals, notices and memos.

Nice To Haves

Health Department TB clearance if required to serve beverage.
Complete training to respond to emergencies, CPR/First Aid, First Responder, preferred.
Driver’s License, preferred.

Responsibilities

Oversee the daily operations to ensure that quality and service standards are followed.
Investigate, document, and respond to guest complaints in a timely manner.
Respond to emergencies on the resort premises following established procedures.
Manage the department following company policies, procedures and terms and conditions of the CBA.
Supervise, train, evaluate, counsel and discipline department staff.
Oversee schedules, labor cost and department operating expense.
Review and verify department payroll.
Perform routine property or room inspection ensuring smooth operation throughout the hotel.
Ensure special guest requests are communicated to the appropriate department and handled properly.
Ensure safety training and standards are maintained and procedures followed.
Promote the hotel, facilities and services.
Assist in servicing guests as needed.
Generate reports.
Perform other related duties as assigned or required.
Conduct regular department meetings.
Maintain department bulletin boards.
Maintain inventory of supplies and equipment.