MK Front Office Hotel Assistant Manager (Salary)

Mauna Kea Resorts • Waimea, HI

5d • Onsite

About The Position

At Mauna Kea Resort, every guest interaction creates an opportunity to deliver memorable experiences and share the spirit of Aloha. As the first and last point of contact for many of our guests, the Front Office team plays a critical role in creating welcoming arrivals, seamless stays, and lasting impressions. Through personalized service, operational excellence, and genuine hospitality, we strive to exceed guest expectations at every touchpoint. We are seeking a Hotel Assistant Manager who is a service-focused leader with a passion for hospitality and team development. This role is ideal for an individual who thrives in a fast-paced environment, enjoys solving problems, leading teams, and ensuring exceptional guest experiences while maintaining operational efficiency. The Hotel Assistant Manager serves as a key leader within the Front Office operation and plays an important role in supporting team members, resolving guest concerns, and maintaining the highest standards of service. Our culture is built on collaboration, accountability, and continuous improvement. We empower our leaders to think proactively, respond confidently to challenges, and foster an environment where guests feel valued and employees are supported. Here, your leadership will help create memorable guest experiences while contributing to the success and reputation of one of Hawaiʻi's most iconic resort destinations. As a Hawaii Business Magazine "Best Places to Work" recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide. If you are ready to lead with Aloha, inspire exceptional service, and help create unforgettable guest experiences, we invite you to join our team.

Requirements

• Three years or more work related experience.
• Must be pleasant, smiling and friendly.
• Health Department TB clearance if required to serve beverage.
• Skills to effectively supervise and manage the department and meet goals.
• Ability to investigate and resolve complaints promptly.
• Proficient in the use of a computer and with the applications Word, Excel and other required software to perform essential duties.
• Telephone and radio.
• Various office equipment including but not limited to calculators, photocopiers and facsimile machines.
• Able to prioritize and organize workload to ensure deadlines are met.
• Require considerable walking and standing to oversee the front office operation.
• Respond to emergencies on the resort and be able to remain calm and make sound decisions.
• Able to work under pressure, manage stressful situations and multi-task.
• Lift/carry and push/pull guest luggage and golf bags up to or over 50 lbs.
• Must be able to effectively communicate in person, over the phone or in writing, with guests, employees and vendors.
• Effectively disperse information at meetings or to affected employees and departments.
• Must be able to train and coach employees, assist in writing manuals, notices and memos.

Nice To Haves

• Complete training to respond to emergencies, CPR/First Aid, First Responder, preferred.
• Driver’s License, preferred.

Responsibilities

• Oversee the daily operations of the Front Desk, Concierge, Lobby, and Bell Services areas to ensure the highest levels of guest satisfaction and operational excellence.
• Assist the Front Office Manager in managing departmental operations, employee development, scheduling, labor controls, and service standards while providing leadership and support to the Front Office team.
• Respond to guest concerns, manage emergency situations, ensure compliance with resort policies and procedures, and maintain seamless communication between departments to deliver exceptional service experiences.
• Oversee the daily operations to ensure that quality and service standards are followed.
• Investigate, document and respond to guest complaints in a timely manner.
• Respond to emergency on the resort premises following established procedures.
• Manage the department following company policies, procedures and terms and conditions of the CBA.
• Supervise, train, evaluate, counsel and discipline department staff.
• Oversee schedules, labor cost and department operating expense.
• Review and verify department payroll.
• Perform routine property or room inspection ensuring smooth operation throughout the hotel.
• Ensure special guest requests are communicated to the appropriate department and handled properly.
• Ensure safety training and standards are maintained and procedures followed.
• Promote the hotel, facilities and services.
• Assist in servicing guests as needed.
• Generate reports.
• Perform other related duties as assigned or required.
• Conduct regular department meetings.
• Maintain department bulletin boards.
• Maintain inventory of supplies and equipment.

Benefits

• competitive pay
• comprehensive benefits
• career development opportunities
• recognition programs
• outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed